Faqs

Everything you need to know about Elysium products products before you totally bliss out.

What is CBD?

Cannabidiol (CBD) is a naturally occurring compound found and when consumed, this powerful cannabinoid regulates the endocannabinoid system, naturally enhancing the communication between certain receptors, like seretonin. CBD is a safe, non-intoxicating substance and offers enormous therapeutic potential.

How much CBD should I take?

Our dosage mantra at Elysium is – start low and go slow. We suggest beginning with our recommended dose (1 or 2drop under the tongue of 10-20mg), assess how you feel and adjust accordingly.

Listen to your body and find your minimum effective dosage, patiently.

How long does it take to work?

Like most supplements, the benefits of CBD are felt with regular and cumulative use. While many users feel a shift immediately, we recommend allowing 7-14 days of consistent dosing for it to take full effect.

Can CBD make you high?

No. CBD does not cause a high. Our products contain under 0.3% of the psychoactive compound THC, by law.

How is CBD different from Marijuana?

When it comes to Marijuana, you’re primarily speaking about the amount of THC in the Cannabis Sativa Plant. Now, hemp derived CBD comes from a plant that contains typically less than .03% THC. Marijuana plants can range from 5-25% THC, sometimes higher. So, CBD itself needs to be addressed in relation to the percentage of THC present. 

THC is one of the many different cannabinoids identified in a Cannabis Sativa plant and it’s the ONLY cannabinoid that brings on the feeling of being high. CBD and its counterparts don’t give you that feeling on their own.

What happens if I’m taking other medication?

Research shows that CBD is generally safe and has few minor side effects, however proceed with caution. Before trying CBD, please consult your doctor if you are taking prescribed or over-the-counter medication.

Will CBD show up on a drug test?

No. Cannabidiol, does not react with either of two commercially available tests used to screen for marijuana use.

Is it safe to use CBD while pregnant/breastfeeding?

We strongly advise against the use of cannabidiol (CBD) during pregnancy or while breastfeeding.

Will CBD make me tired or drowsy?

No, CBD oil should not make a person drowsy.

How should I store your products?

The best way to store your CBD oil is in an environment that is cool, dry, and dark. 

Make sure the bottle is upright, firmly sealed and keep away from extremes in heat, cold, light, or moisture, for optimal conditions. 

Do you have questions about shipping?

How long does Shipping take?

Spanish Peninsula: 24 – 48h

Canary Islands : 3 – 6 working days

How can I track my shipment?

You can track your shipment using the link that you will find in the email that confirms the shipment of your order. 

How can I edit my shipping address?

We recommend that you review the address indicated when placing your orders to ensure that the data is correct and complete, it is not possible to change details of address given without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at ELYSIUM. 

Do you have questions about your order?

Can I change or cancel my order?

We work around the clock in order to ensure the quickest delivery possible. If you wish to make a change to your order, please contact our customer support at support@elysium-cbd.com immediately, so we can check the status of your order and try to modify it. Unfortunately, once your order is dispatched from our warehouse, it cannot be changed or cancelled.

I have not received an order confirmation.

It can take up to 2 hours to receive the confirmation email after placing your order (check spam inbox). If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our customer service at support@elysium-cbd.com

What is the current status of my order?

You will receive a confirmation email after placing your order. We will then process it, which usually takes 24 hours. As soon as your order leaves our warehouse, you will receive another email with a tracking number. You can use this information to track your package until it gets delivered. You can also check the status of your order in your private account on the web.

*Orders made on Friday will be sent on Monday.

When will I receive my tracking number?

Every time a package is sent, the courier notifies the shipping state by email. Check your SPAM messages 24 hours after making the order if you have not received any mail yet.

*For orders made on Friday, tracking number will be sent on Monday or Tuesday.

Do you have questions about returns?

Returns

You can return items up to 15 days after purchase. The item must be unused and in the same condition in which you received it, including the original packaging. A receipt or proof of purchase is required. To return your product, please mail to: support@elysium-cbd.com

Refunds 

Once your return is received and inspected, we’ll send you an email letting you know that your returned item has been received. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delayed or pending refunds 

If you haven’t received your refund, firstly check your bank account again. Then please contact your credit card company, it may take some time before the refund is officially processed. The next step is to contact your bank, as it can also take time before a refund is processed. If you’ve already done all of this and haven’t received your refund yet, please contact us at: support@elysium-cbd.com

Exchanges 

We only replace items if they are faulty or damaged. If you would like to exchange your item, please send us an email at: support@elysium-cbd.com

Shipping Details For Returns

To return your product, please mail it to:support@elysium-cbd.com

We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please note that you will be responsible for paying for the return shipping costs.

SUBSCRIBE AND GET 10% OFF

SUBSCRIBE TO OUR LOVE LETTER AND GET 10% DISCOUNT ON YOUR NEXT ORDER

Are you over 18 years old?